Who we are
Swap Design is an independent, remote-based web design and development practice run by Swapnil Patil. We work with clients in India and worldwide on websites, branding, WordPress, UI/UX, and digital projects.
For this policy, “Swap Design”, “we”, and “us” mean the people responsible for this website and the services offered through it. The website address is https://swapdesign.co.in/.
What information you may share
You do not need to create an account just to browse this website. We only ask for information when you choose to contact us or use a feature that needs it.
Depending on how you get in touch, this can include your name, email address, phone or WhatsApp number, state, service you are interested in, project message, and any other details you decide to include. Please avoid sending passwords, payment card details, identity documents, or other sensitive information through a general enquiry form.
How we use the information
We use enquiry details for a simple reason: to understand what you need and reply properly. That may include answering a question, discussing a brief, preparing a proposal, arranging a call, or following up on a project conversation you started.
We may also use submitted information to protect the forms from spam, keep a record of an active business conversation, improve our website, and meet basic administrative or legal obligations. We do not use your enquiry to add you to unrelated marketing lists without a clear reason and appropriate permission.
WhatsApp messages
The WhatsApp option on this website lets you prepare a message and continue the conversation in WhatsApp. When you choose to use it, the message and phone number are handled by WhatsApp under its own terms and privacy practices.
We may keep the details needed to understand and respond to the conversation. You can choose email or the regular contact form instead if you do not want to use WhatsApp.
Retention and security
We keep enquiry information for as long as it is useful for the conversation, proposal, project, accounting, support, or a related business record. When it is no longer needed, we aim to remove it or securely dispose of it.
We use practical safeguards such as access controls, secure hosting practices, validation, and limited administrative access. No online service can promise absolute security, so please share only the information needed for your enquiry.
Your choices
You can ask what personal information we hold about you, request a correction, ask us to delete it where we are allowed to do so, or ask us to stop a particular follow-up. We may need to confirm your identity before acting on a request so that we do not disclose information to the wrong person.
To make a request, write to info@swapdesign.co.in. We will review the request and reply within a reasonable time. If a legal or operational reason means we cannot complete it exactly as requested, we will explain why.
Links to other websites
Some pages may link to Google Maps, WhatsApp, social networks, portfolio references, or other third-party websites. Those websites have their own policies and are outside this Privacy Policy. Please check their terms before sharing information with them.
Children’s privacy
Swap Design is a professional services website and is not directed at children. We do not knowingly collect personal information from children through this site. If you believe a child has shared information with us, please contact us so we can review and remove it where appropriate.
Changes to this policy
Our website and the tools connected to it may change over time. If a change affects how we handle personal information, we will update this page and change the date shown at the top. The latest version on this page is the version that applies to future use of the website.
Questions or requests
If you have a question about this policy or the information you have shared with Swap Design, contact us at info@swapdesign.co.in or call +91 8788225152.